Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged or show signs of wear will not be accepted for return. If you have any questions about whether your item is eligible, please contact us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for the item until it reaches us.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to items that have been personalized or customized. If you have questions about specific items, please reach out to us before making a purchase. We will clearly indicate any non-returnable items on the product page to avoid confusion.
Contact Information
If you have any questions regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with nomadbasic.com is satisfactory. Thank you for choosing us for your travel needs.