Our returns are easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to 21 days from the purchase date to return your item(s) for a full refund to the original payment method for the order. It can take up to 14 business days to process your return, from the date in which the warehouse receives your return.


You will receive email confirmation once your return has been processed by the warehouse. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter.


The seller shall bear the freight in the following cases:
1. The buyer shall return the goods if any damage or missing parts are found after receiving the item(s).
2. If there is a quality problem after receiving the item(s), and the buyer requires supplementary parts.
Note: clear photos or videos should be provided to customer service to better handle refund or exchange for buyers.

The buyer shall bear the freight in the following cases:
1. After receiving the item(s), there is no quality problem and they have not been used.
2. Voluntarily filmed and then disliked (not used).

The following conditions will not be returned:
1. Unauthorized maintenance, misuse, man-made collision and other reasons to damage the item(s).
2. Sale items and gift cards can't be returned.
3. Dislike an item after use.

Note1: No matter the item is missing, damaged, or some functions cannot be used normally, please be sure to provide pictures or even videos, they can more intuitively show the problems you need to solve, and we can more accurately know the help you need.

Note2: When returning the item(s), please make sure that the goods are in good condition (except damaged items), and the original packaging and accessories quantity is the same as when received.

Contact E-mail: service@nomadbasic.com